Customer service #Overground
This goes against the grain of many sales people, but sometimes it is best to link to another site that does offer the solution. Sure, you will lose this sale, but you would have lost it anyway, and by giving the user a useful referral, you will have won credibility points. Just as important, you will have secured a position in the user's mind as the place to start the next time they go looking for solutions.
If I'm in a store and they don't have what I want, I always ask where they think I can get it. Some don't know, some seem to know, but won't tell! Thus falling into the trap outlined by Jakob Nielsen above. Sometimes he seems to be stating the obvious, but life often proves that stating the obvious is necessary and sometimes the obvious isn't that obvious unless someone states it! :-)
"Childhood is short and maturity is forever." - Calvin.
will model number wac12001w stop when desired temp is reached and come when temp is
reaches higher or lower than desired temp in other words will it like a thermostat in a home central unit
- charlie juliano 🕦︎ - 2022-10-27
Hi Charlie,
You have found a personal weblog called "koldfront" - not the customer service site of Koldfront, producer of appliances.
I can't answer your question, sorry!
Best regards,
- Adam Sjøgren 🕢︎ - 2022-10-28
My Koldfront window air conditioners remote has stopped working completely. I have replace the battery but will not work on any setting. Model KWTC10001W Ser.# 340099276011A290150040 (A21083450)
- Gary Puckett 🕣︎ - 2022-11-06
Hi Gary,
I'm sorry to hear that - you need to contact the company that made your air conditioner rather than a weblog in Denmark, though.
Best of luck,
Adam
- Adam Sjøgren 🕣︎ - 2022-11-06
I have a LCDI 6-20P type, and the heater side doesn't work! had it for 3 days! How do I get it to work? is there screws or tabs to remove?
- MAX MAX 🕘︎ - 2022-11-18
I have a LCDI 6-20P type, and the heater side doesn't work! had it for 3 days! How do I get it to work? is there screws or tabs to remove?
- MAX MAX 🕘︎ - 2022-11-18
Hi MAX,
You have written about your appliance problem on a personal Danish blog which isn't connected to the American company of the same name's customer service: · https://support.edgestar.com/
Best of luck,
Adam
- Adam Sjøgren 🕧︎ - 2022-11-19
I purchased wtc8001 a/c heater from Amazon 7/3 and had it installed with new universal sleeve and have no water draining. It is brand new and warranty do I return it as defective. I'm not going to clear drain or do maintenence on new a/c. Do repair men come out for warranty work? Thank you
- Diane 🕢︎ - 2024-07-08
Hi Diane,
You have written about your A/C heater on a personal Danish blog koldfront which has no connection to the American company Koldfront. The website you want is https://support.edgestar.com/
Best of luck,
- Adam Sjøgren 🕗︎ - 2024-07-08
Koldfront ac with heat will not work in heat mode just blows cool air
- James cribb 🕡︎ - 2024-11-15
Hi James,
You have written about your ac problem on a personal Danish blog which isn't connected to the American company of the same name's customer service: · https://support.edgestar.com/
Best of luck,
Adam
- Adam Sjøgren 🕡︎ - 2024-11-15