"Fifty-eight percent of the open-source community is made up of professional IT administrators and programmers (with 11 years of professional experience, on average) who use open source to fix problems they encounter in their jobs, according to a recent survey by the Boston Consulting Group."
"Response times, fix times, uptimewe'll sign all those same contracts for Linux."
"But they like the new way," Roberts continues. "They don't want to wait weeks or months for solutions to come from the vendor. They want to get things done quickly."